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Support Center

Need help with your server? Our engineering team is available 24/7 to help you scale, debug, and optimize your infrastructure.

Send us a message

Fill out the form below and our team will get back to you within 2 hours.

chat

Chat on WhatsApp

Direct line to our support agents for quick queries.

Start Chat →

mail

Email Support

For complex technical issues or billing questions.

support@dauws.com
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HQ Office

123 Server Lane,
Silicon Valley, CA 94000
United States

Map showing office location in Silicon Valley
schedule

Technical Support

24/7 Available

Sales Team

Mon-Fri, 9am-6pm

Frequently Asked Questions

Quick answers to common questions about our infrastructure and services.

How do I migrate my domain to Dauws? expand_more
Migration is simple. Once you sign up, navigate to the "Domains" tab in your dashboard and select "Transfer Domain." Enter your EPP code from your current registrar, and our automated system will handle the rest. For zero-downtime migrations, please contact support.
What is your uptime guarantee for VPS hosting? expand_more
We offer a 99.99% uptime SLA (Service Level Agreement) for all our VPS tiers. Our infrastructure is built with N+1 redundancy across power, cooling, and network connectivity to ensure your services stay online.
Do you offer managed VPS services? expand_more
Yes, we offer fully managed options for an additional fee. This includes OS patching, security monitoring, firewall configuration, and backup management. You can add the "Managed Support" addon during checkout or via your dashboard at any time.
How long does it take for support to reply? expand_more
For technical emergencies on our VPS and Dedicated Hosting plans, our average response time is under 15 minutes. For general billing and sales inquiries, we typically respond within 2-4 hours during business hours.